Shipping policy
Effective Date: Nov. 11, 2023
Thank you for choosing Tom Fiello, LLC for your custom floating stair parts needs. This Shipping Policy outlines the terms and conditions related to the shipping of our products. Please read this policy carefully, as it contains important information regarding shipping rates, delivery times, and other related matters.
1. Order Processing:
a. Processing Time: All orders are subject to a processing time before shipment. The processing time may vary depending on the complexity of the custom stair parts and our current production schedule. Please refer to the estimated processing time provided during the checkout process.
b. Order Confirmation: Upon placing an order, you will receive an order confirmation email. Please review the details in this email carefully. If you notice any discrepancies or have any questions, contact our Customer Service team as soon as possible.
2. Shipping Methods:
a. Shipping Options: We offer various shipping options, including standard shipping and expedited shipping. The available shipping options will be presented to you during the checkout process, along with their respective costs.
b. Shipping Carriers: We may use reputable shipping carriers to deliver your order. The choice of carrier will depend on various factors, including the shipping method selected and your location.
3. Shipping Rates and Fees:
a. Shipping Costs: Shipping costs are calculated based on factors such as the destination, shipping method, and the weight and dimensions of the package. The shipping cost will be displayed during the checkout process.
b. Additional Fees: Please note that certain additional fees, such as customs duties or taxes, may apply for international shipments. These fees are the responsibility of the recipient and are not included in the shipping cost provided by Tom Fiello, LLC.
4. Delivery Times:
a. Estimated Delivery Time: The estimated delivery time for your order will depend on various factors, including the shipping method selected, your location, and the processing time. We will provide an estimated delivery date during the checkout process.
b. Delays: While we make every effort to ensure timely delivery, we are not responsible for delays caused by circumstances beyond our control, including weather conditions, carrier delays, or other unforeseen events.
5. Order Tracking:
a. Tracking Information: Once your order is shipped, you will receive an email with tracking information. You can use this information to track the progress of your shipment.
6. Shipping Restrictions:
a. International Shipping: We offer international shipping to certain countries. Please check the list of available countries during the checkout process. Note that international shipments may be subject to customs clearance procedures and additional fees.
7. Shipping Address:
a. Accuracy: Please ensure that the shipping address provided during the checkout process is accurate and complete. We are not responsible for shipments that are misdirected or delayed due to incorrect address information provided by the customer.
8. Contact Us:
If you have any questions or concerns regarding our Shipping Policy or the status of your order, please contact our Customer Service team at info@tfstairs.com or 405 Timaquan Trail Unit 7. Edgewater, FL. 32132.
We appreciate your business and look forward to delivering your custom floating stair parts with care and efficiency.
Note: This Shipping Policy is subject to change and may be updated without notice. Please refer to the most recent version of our Shipping Policy on our website for the latest information.