Privacy Policy

Privacy Policy:

Effective Date: July 1, 2023

This Privacy Policy describes how Tom Fiello, LLC ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website www.tfstairs.com ("Website") and interact with our services. By accessing or using our Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect:
We may collect personal information such as your name, email address, contact information, and payment details when you interact with our Website or place an order.

2. Use of Information:
We use the collected information to process your orders, communicate with you about your orders, and provide you with information about our products and services. We may also use your information to improve our Website, services, and customer experience.

3. Sharing of Information:
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, conducting our Website, and serving you.

4. Security:
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage method is entirely secure, and we cannot guarantee absolute security.

5. Cookies:
Our Website may use cookies and similar technologies to enhance your user experience. You can adjust your browser settings to refuse cookies, but this may affect certain functionalities of the Website.

Terms of Use:

1. Acceptance of Terms:
By accessing or using our Website, you agree to comply with and be bound by these Terms of Use.

2. Intellectual Property:
All content on our Website, including but not limited to text, graphics, images, and logos, is the property of Tom Fiello, LLC and protected by applicable copyright and trademark laws.

3. Prohibited Activities:
You agree not to engage in any activities that may disrupt, damage, or impair our Website's functionality. You also agree not to use our Website for any unlawful or prohibited purposes.

4. Limitation of Liability:
We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our Website or any products purchased from us.

Return Policy:

1. Returns:
We offer a return policy for damaged or defective products. If you receive a damaged or defective item, please contact us at customstairtreads@gmail.com within 30 days of receiving your order.

2. Refunds:
We do not provide refunds for returned items. Instead, we offer credit towards the purchase of other products available on our Website.

3. Return Process:
To initiate a return, please contact us at customstairtreads@gmail.com. You will be provided with instructions for returning the item. Once we receive the returned item, we will issue you a credit for the purchase amount.

Please note that this Return Policy applies only to damaged or defective items and not for general returns.

By using our Website and purchasing our products, you acknowledge and agree to our Privacy Policy, Terms of Use, and Return Policy.

For any questions or concerns, please contact us at:
Email: customstairtreads@gmail.com