Terms & Warranties
Effective Date: August 7, 2025
At Tom Fiello, LLC - Floating Stairs and Millwork, we take pride in the craftsmanship and quality of our floating stair treads. We stand behind our products and are committed to your satisfaction. Please read our Floating Stair Treads Warranty carefully, as it outlines the coverage and conditions of the warranty for our stair treads.
PAYMENT TERMS
To ensure efficient project execution and maintain steady production flow, the following payment structure is required:
- 10% Non-refundable Deposit: Due upon acceptance of proposal to secure the project and initiate shop drawing and renders.
- 40% Progress Payment: Due upon approval of drawings and commencement of materials procurement to begin fabrication.
- 40% Progress Payment: Due upon material delivery and installation of stringer. Treads will be schedule for installation as soon as the stringer is installed. Glass, Rod or Cable railing templates will be done at this phase when treads are installed. Glass will take 3 weeks from templating to installation.
- 10% Final Payment: Due upon completion of installation and final walk-through.
All materials are custom-made and non-refundable. Deposit is non-refundable. Delays in payment may result in project hold.
WARRANTY
TF Stairs provides a 1-year limited warranty on all labor and materials supplied for this project, effective from the date of final installation.
Timeframe to report issues:
Damage or any issues with our stair treads must be reported within 48hr
This warranty covers:
- Defects in workmanship
- Structural integrity of stair treads, stringers, and railing components
- Finish defects resulting from manufacturing (excluding normal wear and tear)
This warranty does not cover:
Damage caused by misuse, neglect, or improper maintenance
- Modifications or repairs performed by others without written consent
- Natural variations in wood grain, color, or texture
- Movement or cracking due to humidity or climate changes
- If a defect covered by this warranty arises, TF Stairs will, at its discretion, repair or replace the affected components at no cost to the client.
Orders are not subject to cancellation or refund once production has begun.
NOTICE: Color, grain variations, and veining are natural characteristics of wood and are not considered defects. These features showcase the uniqueness of each piece and may vary from samples or images seen in our showroom or website.