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Terms & Warranties

 

Effective Date: August 7, 2025

At Tom Fiello, LLC - Floating Stairs and Millwork, we take pride in the craftsmanship and quality of our floating stair treads. We stand behind our products and are committed to your satisfaction. Please read our Floating Stair Treads Warranty carefully, as it outlines the coverage and conditions of the warranty for our stair treads.

PAYMENT TERMS

To ensure efficient project execution and maintain steady production flow, the following payment structure is required:

  • 10% Non-refundable Deposit: Due upon acceptance of proposal to secure the project and initiate shop drawing and renders.
  • 40% Progress Payment: Due upon approval of drawings and commencement of materials procurement to begin fabrication.
  • 40% Progress Payment: Due upon material delivery and installation of stringer. Treads will be schedule for installation as soon as the stringer is installed. Glass, Rod or Cable railing templates will be done at this phase when treads are installed. Glass will take 3 weeks from templating to installation. 
  • 10% Final Payment: Due upon completion of installation and final walk-through.

All materials are custom-made and non-refundable. Deposit is non-refundable. Delays in payment may result in project hold.

WARRANTY

TF Stairs provides a 1-year limited warranty on all labor and materials supplied for this project, effective from the date of final installation. 

Timeframe to report issues:

Damage or any issues with our stair treads must be reported within 48hr

This warranty covers:

  • Defects in workmanship
  • Structural integrity of stair treads, stringers, and railing components
  • Finish defects resulting from manufacturing (excluding normal wear and tear)

This warranty does not cover:

Damage caused by misuse, neglect, or improper maintenance

  • Modifications or repairs performed by others without written consent
  • Natural variations in wood grain, color, or texture
  • Movement or cracking due to humidity or climate changes
  • If a defect covered by this warranty arises, TF Stairs will, at its discretion, repair or replace the affected components at no cost to the client.

Orders are not subject to cancellation or refund once production has begun. 

NOTICE: Color, grain variations, and veining are natural characteristics of wood and are not considered defects. These features showcase the uniqueness of each piece and may vary from samples or images seen in our showroom or website.

Warranty Coverage:

  1. Stair Treads: We warranty our floating stair treads to be free from defects in materials and workmanship for a period of 1 year from the date of delivery. It's important to note that this warranty applies exclusively to residential projects. The warranty does not cover stair treads installed in commercial or heavy traffic areas. Additionally, since our stair treads are made from solid hardwood, the natural characteristics of real hardwood mean that each piece may have variations in grain, color, and texture. These variations are a part of the beauty and uniqueness of real hardwood and are not considered defects. Therefore, this warranty does not cover variations in grain, color, or texture that are inherent to the natural hardwood material.

Exclusions and Limitations:

  1. This warranty does not cover damage or defects resulting from:

    • Normal wear and tear
    • Improper use or maintenance
    • Accidents, abuse, or misuse
    • Modifications or alterations made by parties other than Tom Fiello, LLC
    • Acts of nature or disasters

  2. Tom Fiello, LLC is not responsible for any damage to the stair treads that occurs during shipping, handling, or transportation after they leave our facility.

Claim Procedures:

  1. To make a warranty claim for floating stair treads, you must notify Tom Fiello, LLC in writing within the warranty period.

  2. Please provide your name, contact information, order details, and a detailed description of the issue or defect.

  3. We may require photographic evidence or an inspection by one of our representatives to assess the claim.

Resolution and Remedies:

  1. If a defect covered by this warranty is confirmed, Tom Fiello, LLC will, at its discretion, repair or replace the defective stair treads.

  2. The resolution provided under this warranty is the exclusive remedy available to the customer for defective stair treads.

Transferability:

This warranty is non-transferable and applies only to the original purchaser and installation location.

Disclaimer:

Except for the express warranties provided herein, Tom Fiello, LLC disclaims all other warranties, whether express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

Contact Us:

If you have questions or need to make a warranty claim for floating stair treads, please contact our Customer Service team 386-405-4281.

Thank you for choosing Tom Fiello, LLC - Floating Stairs and Millwork. We are committed to delivering high-quality stair treads and ensuring your satisfaction.

 

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